Services & Facilities
Enjoy a holiday surrounded by the natural environment of Hakone, away from the hustle and bustle of daily life.
Hakone Kowakien Hotel offers a full range of facilities and service equipment to provide you with a more comfortable and relaxing stay.
Front Lobby
- Location:
- 4th floor
- 【Open lobby with seasonal views of Hakone's outer rim and gardens】
The pillars are made of Japanese cedar grown in Kanagawa Prefecture, and the design is inspired by the rows of cedar trees along the Old Hakone Highway. We use prefectural lumber throughout the building and support the Kanagawa Prefecture Tree-Use Campaign. We welcome you with the flower vase on display in the center, which is made from clay sourced from Hakone Kowakien Hotel and crafted by a Shigaraki-ware potter.
Front
- Location:
- 4th floor
- The entire hotel is cashless. In addition to self check-in/out, we also promote other forms of digital transformation, including the ability to make advance payment from your guest room. The front counter is made of cypress grown in Kanagawa Prefecture. Behind the front desk, we reuse blocks from the former hotel.
Welcome Drink
- Location:
- 4th floor
- Hours of use:
- 5:00 p.m. to 12:00 a.m.
- Hot coffee, green tea, black tea, and other beverages are freely available.
Chairs are available on the terrace for relaxing while enjoying the view of the garden.
Bar1959
- Location:
- 4th floor
- Opening hours:
- 8:00 p.m. to 11:00 p.m.(LO 10:30 p.m.)
- Named after the founding year of the former Hakone Kowakien Hotel. The counter top design depicts Lake Ashi and Mt. Fuji in a wooden mosaic style.
Restaurant
- Location:
- 1st floor
- Enjoy seasonal dishes at the buffet restaurant with its expansive garden and natural scenery.
Celebration Options
- We accept reservations for decorated cakes.
Kowakien Confectionary Special Decoration Cake
3.5 inch (for 2-4 persons) Fresh cream 2,970 yen (tax included) / Chocolate 3,190 yen (tax included)
5 inch (6-8 persons) Fresh cream 4,290 yen (tax included) / Chocolate 4,510 yen (tax included) - ※Please apply at least 3 days prior to the date of use.
Reservation Center Phone +81-465-22-5489 (10:00 a.m. to 6:00 p.m.)
※We will also provide a message of your choice (approx. 15 characters) and a candle.
※The service will be provided at dinner in the Fontainebleau restaurant or at the front desk.
※The photo is an image only.
Garden
- Location:
- Garden entrance 2nd floor
- Hours of use:
- 6:00 a.m. to 8:00 p.m.
- This 16,000m²historic Japanese garden was created in 1914 (as a villa garden for the former Mitsui Zaibatsu).
You can enjoy a leisurely stroll through the garden.You can also read descriptions of the plants and trees by scanning the 2D barcodes on the ‘tree boards’ located along the walking paths throughout the garden. Also, be sure to view the field map by scanning the 2D code provided below with your smartphone.
History Board
- Location:
- 5th floor
- Opening hours:
- 24 hours a day
- Allow us to introduce the history of Hakone Kowakien.
Play Space
- Location:
- 2nd floor
- Hours of use:
- 7:00 a.m. to 8:00 p.m.
- Children can use the digital blackboard to share their hopes and dreams for the future and the various other thoughts in their young minds.Giving shape to the ideas of children, who are our future, can lead to new discoveries and opportunities for a brighter future for the children themselves as well as for adults.
Community Space
- Location:
- 3rd floor
- Hours of use:
- 7:00 a.m. to 8:00 p.m.
- You can use this space, located on the 3rd floor overlooking the garden, as a working space complete with USB ports and outlets or as a community area to interact with other guests.
Sanatio Spa
- Location:
- 6th floor
- Opening hours:
- 3:00 p.m. to 12:00 a.m.
(Last reception 11:00 p.m.) - You can spend some time rejuvenating yourself with massages that make use of SPA CEYLON, a traditional purification oil passed down in India for more than 5,000 years, and facial courses using the HARNN lineup of products, a natural skin care brand available at luxury resorts, as well as muscle massages.
*Some menu items will be changed from September 2nd.
Eco Smart
- This fireplace is fueled by bioethanol. The beautiful flame makes the space feel more comfortable.
Nursing Room
- Location:
- 1st floor
- Hours of use:
- 7:00 a.m. to 9:00 p.m.
- There is a hot water dispenser for preparing milk without the need for water bottles, so you can prepare milk using safe hot water at any time. There is also a changing table, so mothers can change diapers here with peace of mind.
Vending Machine
- Location:
- 2nd floor,4th floor
- Hours of use:
- 24 hours a day
- Beverage vending machines are available on the 2nd and 4th floors.Amenity vending machines are available on the 4th floor. You can purchase diapers, baby formula, contact lens solution, sanitary products, and more.
Laundry
- Location:
- 2nd floor
- Hours of use:
- 8:00 a.m. to 10:00 p.m.
- Available for both washing and drying.（charge）
Parking
- A total of 150 parking spots
Four of which are equipped with regular charging stations
Pool
- Location:
- 2nd floor
- Available period:
- Summer only
- Hours of use:
- 9:00 a.m. to 5:00 p.m.
*Available for use before and after check-in
Floats of up to 100 cm in length may be brought in. - Price:
- Free of charge for hotel guests
- You can relax and enjoy yourself in this 23-meter-long spacious pool, which is only accessible to hotel guests. Poolside, there is a ‘fountain splashing pond’ where children can play in the water. Beverages and food can be purchased right next door at the FamilyMart Hakone-Kowakien store. (There is a dedicated pathway located poolside.)
